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Thousands of prospects qualified daily —
without a single human agent
Fink & Wagner, one of the leading AXA’s agencies in Germany and driver of innovation for the group, deployed AGENTS.inc's Sales Agent to handle first-touch conversations with website visitors 24/7 — engaging prospects instantly, qualifying leads at scale, and delivering consistent, accurate answers every time.
About the client
AXA is one of the world's top three insurance groups, serving tens of millions of clients across 50 countries with over €100B in annual revenue. Covering property & casualty, life, health, and asset management, the company handles enormous volumes of new client inquiries every day across markets, languages, and product lines.
The challenge
At this scale, first-touch client engagement is a volume problem. Thousands of people visit their digital channels daily looking for the right insurance product — and every slow response, missed inquiry, or inconsistent answer is a lost opportunity.
Handling that volume manually means high staffing costs, limited hours, and inevitable human error. The challenge was engaging every prospect instantly, accurately, and at any time of day — without growing the team.
Key pain pointsHow they used AGENTS.inc
Sales Agent: instant, consistent first-touch engagement
Deployed to handle first-touch conversations with new visitors on digital channels. When a prospect arrives with a question about insurance products, the agent engages immediately — asking the right questions to understand their needs and qualify them as a lead. It runs around the clock, handling thousands of simultaneous conversations with no drop in quality.
Seamless handoff to human sales teams
Every response is consistent, accurate, and on-brand — with no risk of incorrect information or off-script answers. Qualified leads are then passed to the appropriate team or product flow — giving human agents a warm, pre-qualified pipeline instead of cold, unfiltered inquiries.
Results
- Thousands of prospect conversations handled daily — automatically, with no added headcount
- 24/7 availability — every inquiry gets an immediate response regardless of time or volume
- Zero inconsistency — fixed, accurate answers every time, no human error or misinformation
- Warm, pre-qualified leads passed to sales teams — improving conversion quality
- Significant reduction in manual first-touch workload for human agents
AI agents used
| Agent | What it did |
|---|---|
| Sales Agent | Engages website visitors in real-time conversations, qualifies them as insurance leads through structured dialogue, and hands off warm prospects — 24/7, at any volume, with complete consistency. |
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